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Policy Handbook

If you still have questions about the Mercedes-Benz Extended Warranty, then please visit our FAQs page, where we’ve answered the most popular customer queries relating to the policy.

Alternatively, if you require any further information about the policy, including any terms, conditions and exclusions that apply, then please download a copy of our handbooks:
Mercedes-Benz Extended Warranty Handbook
Mercedes-Benz EQ Extended Warranty Handbook
Mercedes-Benz Extended Warranty IPID
Mercedes-Benz EQ Extended Warranty IPID

Summary of Cover

Summary of Cover

  • Our Mercedes-Benz Extended Warranty has been designed to help protect you against the costs you’d usually incur if your car experiences a mechanical or electrical failure within the UK or Continental Europe. The policy covers the cost of parts, labour and VAT up to the current market value of your car.
  • The maximum benefit payable under the policy is the market value of your vehicle at the time you make a claim. If the cost of the repair work is greater than the market value, then you’ll be required to pay the difference. This benefit limit is payable in each 12-month policy period, or during 12 consecutive monthly policies.
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Mercedes-Benz Extended Warranty Insurance is underwritten by AWP P&C S.A., a company registered in France with ID No 519490080 RCS Paris. Registered Office: 7 Rue Dora Maar, 93400 Saint-Ouen, France, acting through its UK Branch, AWP P&C (UK Branch), Registered in the United Kingdom. Registered Branch No. BR015275. Registered Office: 102 George Street, Croydon CR9 6HD. Authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the Financial Conduct Authority (FCA) under Register No. 534384 and limited regulation by the PRA. Details about the extent of our regulation by the PRA are available from us on request.

This insurance is administered in the UK by AWP Assistance UK Ltd (trading as Mercedes-Benz Warranty Services), Registered in England. Registration No. 1710361. Registered Office: 102 George Street, Croydon CR9 6HD. AWP Assistance UK Ltd is authorised and regulated by the FCA under Register No. 311909.