FAQs

About the Mercedes-Benz Extended Warranty

What is an Extended Warranty?

A Mercedes-Benz Extended Warranty will help to provide you with cover against unexpected mechanical or electrical failure. As a result, the policy is also sometimes known as mechanical breakdown insurance (MBI).
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Our policy covers Mercedes-Benz cars with an expired manufacturer warranty or Approved Used Car Warranty. Please note, we can only provide cover for cars that have completed under 120,000 miles at the start of the policy, and are under 10 years of age at the end of the policy.
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If you take out a Mercedes-Benz Extended Warranty, you’ll be protected against the cost of parts, labour and VAT in the event of a mechanical or electrical failure. All work is completed by your preferred Mercedes-Benz Authorised Repairer and carried out using Mercedes-Benz GenuineParts.

How much does a Mercedes-Benz Extended Warranty cost?

How much does Mercedes-Benz Extended Warranty cost?

The amount your Mercedes-Benz Extended Warranty will cost depends on a number of factors, including the model of your car, its mileage and its age. 

The quickest and easiest way for you to discover how much a Mercedes-Benz Extended Warranty will cost you is to visit our Get a Quote page.

Please note that, in order to get a quote, you’ll need to provide us with your car's registration number and its accurate mileage, so please make a note of these before you begin.

How long does a Mercedes-Benz Extended Warranty last and what payment options are available?

A Mercedes-Benz Extended Warranty is available as a 12-month, 24-month or monthly ‘pay as you go’ policy.

You can either choose to pay for your policy with one single payment for 12 months or 24 months cover, or you can choose to have cover that renews each month via a monthly Direct Debit. Please be aware that, if you choose to pay monthly, you will still need to pay your first monthly premium by card in order for us to arrange cover.

Please be aware that, if your car has no existing cover, the monthly option is not available to you and you’ll need to purchase a 12-month policy or a 24-month policy instead.

Can I purchase a Mercedes-Benz Extended Warranty if I don't have an existing Mercedes-Benz Warranty?

Can I purchase an Extended Warranty if I don’t have an existing Mercedes-Benz warranty?

Yes, you can purchase an Extended Warranty at any time, even if you don’t have an existing Mercedes-Benz warranty. However, please be aware that you’ll be unable to take out a monthly policy, and will need to purchase a 12-month policy or a 24-month policy.

Can I renew my Mercedes-Benz Extended Warranty?

Can I renew my Extended Warranty?

If you’ve taken out a monthly Extended Warranty product then – unless it’s been cancelled by us or by you, or has lapsed for any reason – your policy will renew for the next month each time you make a monthly payment.

If you have 12-month or 24-month cover, we will send you a renewal notice before your policy expires, so that you can continue to have cover in place for your car. Your policy expiry date is shown on your confirmation of cover.

Can I transfer my Mercedes-Benz Extended Warranty?

Can I transfer my Extended Warranty?

If you sell your car during your period of cover, then your Mercedes-Benz Extended Warranty can be transferred to a new private owner, providing that a £25 registration fee is paid. Call us on 0345 641 9778 to make this payment over the phone.
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You’ll also need to fill in the Transfer of Ownership form that sits at the back of our Policy Handbook.
This needs to be completed in full and sent to: mercedes-benzextendedwarranty@allianz.com

Please note that your cover can only be transferred to a new owner; it cannot be transferred to another car that you own. If you sell your car and do not transfer the warranty, then you have cancellation rights. These are detailed in the Policy Handbook.

If you need help

Do I have a Mercedes-Benz manufacturer or Approved Used Car Warranty and when will it expire?

Do I have a Mercedes-Benz manufacturer or Approved Used car warranty and when will it expire?

All new Mercedes-Benz cars come with a three-year manufacturer warranty, while Mercedes-Benz Approved Used cars come with a warranty lasting at least 12 months. After this period of cover expires, you will be responsible for covering the cost of parts, labour and VAT if something goes wrong with your vehicle.

However, if your manufacturer or Approved Used Car Warranty is set to expire, then a Mercedes-Benz Extended Warranty can be purchased so that it starts as soon as your existing cover comes to an end. This means you’ll remain protected against any potentially costly repairs.

What should I do if my car needs to be repaired?

If you need to make a claim, you should first contact your preferred authorised Mercedes-Benz Authorised Repairer and advise them that your insured car is protected by a Mercedes-Benz Extended Warranty. They will then instruct you on when you can deliver the car to them.

Following an inspection, they will contact us regarding any claims on your behalf. However, throughout the process, it will remain your responsibility to authorise any dismantling of the car or any other work that’s required to diagnose any faults.

What if I need assistance at the weekends or during the evening?

If you would like to make a claim, you are responsible for contacting your preferred Mercedes-Benz Authorised Repairer. If you’re unsure where this is, you can use the Authorised Repairer Locator. Opening hours vary between locations but, generally speaking, most Mercedes-Benz Authorised Repairers are open on Saturdays and Sundays. If your preferred Authorised Repairer is not open in the evening, then you’ll need to ring them as soon as they open on the next working day.

What you are covered for

Is there an upper age or mileage limit on cars?

Our Extended Warranty product has both a mileage limit and an age limit. In order to take out an Extended Warranty for your Mercedes-Benz, your car must not have completed more than 120,000 miles at the start of the policy.

However, there is no mileage limit during the policy. Similarly, the maximum age limit of a car at the end of the Extended Warranty is 10 years. This means that, if your car is nine years old, you can only purchase a 12-month policy or a monthly policy.

Am I covered for a replacement vehicle?

Unfortunately, a replacement car is not provided under the terms of a Mercedes-Benz Extended Warranty.

Does Mercedes-Benz Extended Warranty come with roadside assistance?

Sadly, roadside assistance is not covered under this policy. You will be responsible for delivering your car to your preferred Mercedes-Benz Authorised Repairer, who will then undertake the repairs.

What does ‘wear and tear’ refer to?

In line with our Policy Handbook, wear and tear refers to gradual deterioration caused by the effects of age and/or mileage under normal use. Claims for the mechanical or electrical failure of parts due to wear and tear are not covered by this policy.

Does a Mercedes-Benz Extended Warranty cover dents and scratches?

A Mercedes-Benz Extended Warranty does not cover dents, scratches or any other form of cosmetic damage. This is because these forms of damage are not considered to be an electrical or a mechanical failure.

Is diagnosis covered?

Yes. A Mercedes-Benz Extended Warranty covers diagnostic costs if a fault is identified with a component that’s covered under the policy.

Are serviceable items like tyres covered?

Serviceable items aren’t covered by the Mercedes-Benz Extended Warranty. These items include tyres, spark plugs, wiper blades, wheels, air filters, oil filters, gaskets and other replacement items that are subject to routine maintenance or periodic repair. You can find a complete list of all such items in the Policy Handbook.

Am I covered outside the UK?

Yes. Our warranty product will cover you in Continental Europe, including popular holiday locations such as France and Italy.

However, some terms, conditions and exclusions apply. To understand exactly where in Continental Europe we provide cover, consult the Policy Handbook.

If you need to claim

How do I make a claim?

If you intend to make a claim, you’ll need to contact your preferred Mercedes-Benz Authorised Repairer and take your car to them. If they decide that a repair is necessary, they will then liaise with us and process the claim on your behalf.

You will need to authorise the dismantling of your car, or any other work required to diagnose any faults, as this cannot be done without your consent.

Is there a maximum claim limit?

There is no limit to the number of claims you can make through your Mercedes-Benz Extended Warranty. However, the monetary value of the total claim limit is the current market value of your car.

This claim limit is payable in any 12 or 24-month policy period, or during 12 consecutive monthly policies.

Our product

Extended Warranty product What is covered FAQs Policy Handbook Get a Quote

Legal information

Contact

Mercedes-Benz Extended Warranty Insurance is underwritten by AWP P&C S.A., a company registered in France with ID No 519490080 RCS Paris. Registered Office: 7 Rue Dora Maar, 93400 Saint-Ouen, France, acting through its UK Branch, AWP P&C (UK Branch), Registered in the United Kingdom. Registered Branch No. BR015275. Registered Office: 102 George Street, Croydon CR9 6HD. Authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the Financial Conduct Authority (FCA) under Register No. 534384 and limited regulation by the PRA. Details about the extent of our regulation by the PRA are available from us on request.

This insurance is administered in the UK by AWP Assistance UK Ltd (trading as Mercedes-Benz Warranty Services), Registered in England. Registration No. 1710361. Registered Office: 102 George Street, Croydon CR9 6HD. AWP Assistance UK Ltd is authorised and regulated by the FCA under Register No. 311909.

Find Answers to the Most Commonly Asked Questions Here

About the Mercedes-Benz Extended Warranty

If you need help

What you are covered for

If you need to claim

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