AWP Assistance UK Ltd trading as Mercedes-Benz Warranty Services only ever uses any customer data it receives to carry out the services for which customers have signed up and with their agreement for details to be passed to named third parties for any other marketing activities.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information.
We use cookies to record the preferences of visitors, to enable us to optimize the design of our website. Cookies are small files which are stored on your hard drive. They ease navigation, and increase the user-friendliness of a website. Cookies also help us to identify the most popular sections of our website. This enables us to provide content that is more accurately suited to your needs, and in so doing improve our service. Cookies can be used to determine whether there has been any contact between us and your computer in the past. Only the cookie on your computer is identified. Personal details can be saved in cookies, provided that you have consented to this, for example, in order to facilitate secure online access so that you not need to enter your user ID and password again.
The cookies we use fall into the following categories:
Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for cannot be provided.
Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information is aggregated therefore anonymous. It is only used to improve how a website works.
Hotjar cookies
We use Hotjar in order to better understand our users 'needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (eg how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the 'about Hotjar' section of Hotjar's support site.
Targeting Cookies or Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
In addition some cookies are session cookies and only exist for the duration of your visit. Other cookies are more persistent and stay on your machine until they expire or are deleted. We use both types of cookies.
You do not need to accept cookies. The site below tells you how to remove cookies from your browser. Please note if you set your browser to disable cookies this may result in a reduced availability of the services provided by our website.
For further information visit aboutcookies.org.
By continuing through this website you consent to our use of cookies in accordance with this policy.
We consider the security of our customer's Personal Information as an important and necessary part of the responsible management of our corporate data. We take all reasonable steps to ensure that their information is secure and is safeguarded from loss, misuse, unauthorised access, modification or disclosure. All information is kept on a specifically designed database for our use. We will only disclose Personal Information with a customer's agreement and in order to fulfil our obligations in respect of the provision of services to our customers.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.
We know that when you purchase items or services online you want your personal details and your credit or debit card information to be private and secure. We are committed to providing this security for you. Our secure-server software encrypts all the details in your online transaction. The encryption process takes the characters you enter and converts them into a coded form, which is then securely transmitted. What this means for you: If you have problems using our secure system, it may be that your browser does not support our encryption system. In this case, contact your browser provider (eg Netscape or Internet Explorer) for further advice.
